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Hospital and Healthcare Security,

Edition 6

Editors: By Tony W York, CPP, CHPA, M. S., MBA and Don MacAlister

Publication Date: 24 Feb 2015

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Building on the foundation of the previous five editions, Hospital and Healthcare Security, 6th Edition includes new and updated chapters to reflect the current state of healthcare security, particularly in data security and patient privacy, patient-generated violence, and emergency preparedness and management. The recognized leading text in the healthcare security industry, Hospital and Healthcare Security, 6th Edition explains the basics as well as higher expertise concerns, such as the roles of design, emergency management, and policy. Conveying a wide spectrum of topics in an easy to comprehend format, Hospital and Healthcare Security, 6th Edition provides a fresh perspective for healthcare security professionals to better prepare for security issue before they occur.

Key Features

Offers a quick-start section for hospital administrators who need an overview of security issues and best practices
Includes a sample request for proposals (RFP) for healthcare security services and incident report classifications
General principles clearly laid out so readers can apply internationally recognized industry standards most appropriate to their own environment
The new edition includes materials that address the latest issues of concern to healthcare security professionals, including security design, emergency management, off-campus programs and services, and best practices in mitigating patient-generated violence

About the author

By Tony W York, CPP, CHPA, M. S., MBA, Executive Vice President, Healthcare, Paladin Security Group; founder and principal consultant, FlyBox, LLC, CO, USA and Don MacAlister, Vice president, Paladin Security Group, Vancouver, Canada

Chapter 1. The Healthcare Environment

Categories of Healthcare
Types of Hospitals
Nonhospital Side of Healthcare
Diverse Stakeholders
Staffing the Medical Care Facility
The Healthcare Security Administrator
The Joint Commission
The Environment of Care Committee
The Centers for Medicare and Medicaid Services
Health Insurance Portability and Accountability Act

Chapter 2. Protecting a Healing Environment

Defining Healthcare Security
Basic Rationale of Healthcare Security
Evolution of Healthcare Security
Security, Risk Management, Safety
Developing the Security System
Psychological Deterrents
Basic Security Program Objectives
External Forces
Body of Knowledge

Chapter 3. Healthcare Security Risks and Vulnerabilities

Basic Healthcare Security Risks/Vulnerabilities
Primary Security Risks
Facility Security Risk Assessment

Chapter 4. Security Management Planning

Security Management Plan
Security Strategic Plan

Chapter 5. Managing the Basic Elements of Healthcare Security

Customer Service
Maintaining an Orderly Environment
Preventative Patrol
Incident Reporting and Investigation
Response to Requests for Service
Security Communications
Parking and Traffic Control
Accident Reporting and Investigation
Security Education and Training
Applicant Background Investigation
Reaction to Internal and External Emergencies
Enforcement of Rules and Regulations
Access Control
Liaison with Law Enforcement and Other Government Agencies
Internal and External Audits
Locks and Keys
Other Support Services
Public/Employee/Community Relations

Chapter 6. Security Department Organization and Staffing

Security Function Reporting Level and Support
Systems (Multifacility) Security Management Control
Types of Security Staff

Chapter 7. Leadership and Professional Development

Defining Leadership
Leadership Competencies
The Security Leadership Role
Leadership Development
The Healthcare Security Supervisor
Motivation
Performance Management

Chapter 8. The Healthcare Security Officer

The Security Officer
Selecting Security Personnel
Full-time Versus Part-time Security Officers
Wage Compensation
Retention
Performance Expectations

Chapter 9. The Security Uniform and Defensive Equipment

Uniforms
Use of Firearms
Other Security and Defensive Equipment Considerations
Use of Force
Training
Security Operations Manual

Chapter 10. Training and Development

Training Concepts
New Security Officer Training
IAHSS Progressive Certification Program
IAHSS Basic Security Officer Training
IAHSS Supervisory Training
Specialized or Supplemental Training
Elective Training
Training Resources and Records Requirements

Chapter 11. Deployment and Patrol Activities

Deployment Objectives
Flexing the Security Staffing Plan
Scheduling the Security Staff
Deployment Patterns and Concepts
Post Assignments
Basic Patrol Deployment Plans
Patient Care Units/Areas
Entrances and Exits
Basic Patrol Concepts
Security Officer Response
Patrol Problems

Chapter 12. Program Documentation and Performance Measures

Purpose of Records
Basic Records
Key Performance Indicators

Chapter 13. Patient Care Involvement and Intervention

Patients
Assisting with Patients
Patient Risk Groups
Patient Property
Visitors

Chapter 14. Human Resources and Staff Responsibilities

Healthcare Employee Selection
Staff Identification Badges
Security-Oriented Employment Guidelines

Chapter 15. Employee Involvement and Security Awareness

Employee Security Education and Motivation
Hospital Watch

Chapter 16. Investigative Activity

Security versus Police Investigation
Types of Investigation
Investigator Attributes
Interviewing and Interrogation
Undercover (Covert) Investigations

Chapter 17. Security Design Considerations for Healthcare

Security Master Plan
IAHSS Security Design Guidelines
Security Design Considerations
Crime Prevention Through Environmental Design (CPTED)
Emergency Management Design

Chapter 18. Physical Security Safeguards

Basics of Physical Security
Barriers
Bollards
Lighting
Trees and Shrubs
Locks and Keys
Security Seals
Glazing (Glass)
Fastening Down Equipment
Marking Property
Safes
Signage

Chapter 19. Electronic Security System Integration

The Security Operations Center
Alarms
Access Control
Video Surveillance
Other Security Technology Applications in Healthcare
Testing and Maintaining Security System Components
Security Technology Implementation Tips

Chapter 20. Preventing and Managing Healthcare Aggression and Violence

The Who (Perpetrators/Visitors)
The What and the Why
The When and the Where
The Management of Healthcare Violence
Preventing Violence in the Workplace
Culture of Tolerance

Chapter 21. Areas of Higher Risk

Security Sensitive Areas
Infant Abductions from Healthcare Facilities
The Basics of the Infant Security Plan
Emergency Department Security
The Hospital Pharmacy

Chapter 22. Areas of Special Concern

Protected Health Information
Information Technology
Materials Management
The Research Laboratory (Animal)
Child Development Centers
Business Office/Cashiers
Other Areas Needing Special Security Consideration
Security Areas of Concern Specific to the Organization

Chapter 23. Parking and the External Environment

Types of Parking Areas
Parking Shuttle Service
Valet Service
Types of Parkers
Automated Controls
Traffic Flow and Space Allocation
Pay for Parking
Parking System Violators

Chapter 24. Nonacute Facilities and Off-campus Programs and Services

The Need for Off-campus Facilities and Services
Home Healthcare (Community Provider Services)
Off-campus Patient Treatment Facilities
Long-term/Residential Care Facilities
Nonclinical Off-campus Facilities

Chapter 25. Emergency Preparedness: Planning and Management

Regulations for Healthcare Emergency Preparedness
Emergency Management Planning
Bomb Threat
Active Shooter Prevention and Response
Patient Decontamination
Evacuation
Emergency Preparedness Exercise Design and Conduct

Chapter 26. A Primer for Healthcare Executives

What Basic Objectives Should We Have for the Security Program?
What Leadership Characteristics Should the Healthcare Security Administrator Possess?
Where Should Security Report?
What Customer Service Expectations Should Be Established for Security?
Why Do I Need a Security Master Plan?
How Do We Identify Our Security Risks and Vulnerabilities?
Does the Community Standard have a Role?
The Security Staffing Model: How Large a Staff Is Needed?
Security Training: What Should I Expect?
How Do I Know My Security Staff Are Competent?
How Much Involvement Should Security Have with Patients?
What Type of Uniform Should Security Officers Wear?
What Use of Force Options Should Be Made Available to Our Security Staff?
How Should Security Be Designed into the Healthcare Facility?
How Important is Access Control?
Where are Alarms Needed?
Why Invest in Video Surveillance?
What Other Security Technology Applications Should be Considered?
The Investment in Security Technology Has Been Made, But How Do We Know it Works?
How Concerned Should We Be about Violence in Healthcare?
Are We Doing Enough to Protect Our Infant and Pediatric Patients?
What Should We Do Differently to Manage Forensic/Prisoner Patients?
Are We Doing Enough to Protect the Privacy of Our Data?
How Do We Get Employee Involvement in the Protection Effort?
What Security-related Policy and Procedures Do I Need?
What Performance Metrics Should I Be Using for Benchmarking My Security Program?

Book Reviews

"Practitioners who are looking for proven solutions to old or new security problems should start with this reference…an invaluable resource to hospital and healthcare security professionals, to consultants, and even to facility administrators."—ASIS Dynamics

ISBN: 9780124200487

Page Count: 750

Retail Price :

Haddow, Bullock, and Coppola, Introduction to Emergency Management, 5e, 9780124077843, 440 pp., Oct-2013, $59.95
Fennelly and Crowe, Crime Prevention Through Environmental Design, 3e, 9780124116351, 376 pp., Jul-2013, $94.95
Sennewald, Effective Security Management, 5e, 9780123820129, 360 pp., Apr-2011, $69.95

Healthcare security supervisors, managers, and directors; facility directors, risk managers, safety and emergency staff; healthcare administrators; vendors of healthcare security products and services; students in healthcare administration and criminal justice courses.