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Communication,

Edition 5 Core Interpersonal Skills for Healthcare Professionals

Editors: By Gjyn O'Toole, DipTEFL, DipOccThy, BA, MEdStud

Publication Date: 03 Sep 2024

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Essential guide to better communication in practice

Communication is a core skill for all healthcare professionals, regardless of their specific discipline. The fifth edition of Communication: Core Interpersonal Skills for Healthcare Professionals provides a comprehensive introduction that will be invaluable for students undertaking any training program in health.

The book guides students toward an understanding of all the basic communication techniques and skills they will need in practice. They will learn to develop self-awareness about the impact their words and actions might have on others, use a person-centred model to reconstruct their communication style and approach, and then apply their new knowledge and skills to real-life scenarios.

Easy to read and logically ordered over four sections, this book will guide students towards developing lifelong communication skills that will ultimately enable optimal person-centred care, successful therapeutic relationships and positive patient outcomes.

Key Features

A focus on person-centred care and culturally responsive communication
Assists students to reflect on their personal communication style and habits, then learn and practise strategies and skills to enhance future communication in practice
Builds confidence in communication through activities, scenarios and case studies
Explores communication with Indigenous peoples to improve healthcare outcomes
Includes digital communication – overviews and tips on navigating professional and personal electronic media
Scenarios, case studies, individual and group activities, role-plays and end-of-chapter questions support learning
Straightforward language makes learning accessible for students in all health disciplines
Student and instructor resources, including a quiz, semester planner and a tutorial guide contribute to engaging students

New to this edition

New chapter on the requirements of communication within multidisciplinary or interprofessional teams
Fully updated to reflect the latest research
Updated references throughout the text to reflect current discussion and requirements of communication in healthcare

Instructor resources on Evolve:

PowerPoint slides
Semester planner
Tutorial activities
Testbank (MCQs)
Image collection

Student and Instructor resources on Evolve:

Answers to end-of-chapter review questions
Student quiz (MCQ + T/F)

*This text is supported by Stories in Health Communication, 1st Edition, a collection of 12 short videos demonstrating effective and ineffective scenarios of communication.
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About the author

By Gjyn O'Toole, DipTEFL, DipOccThy, BA, MEdStud, Senior Lecturer Occupational Therapy (retired), The University of Newcastle, Newcastle, New South Wales, Australia

Section One The Significance of Effective Interpersonal Communication in the Healthcare Professional

Chapter 1 Effective communication for healthcare professionals: A model to guide communication
Chapter 2 The overarching goal of communication for healthcare professionals: Person-centred Care
Chapter 3 The specific goals of communication for healthcare professionals: 1 Introductions and providing information
Chapter 4 The specific goals of communication for healthcare professionals: 2 Questioning, comforting and confronting
Chapter 5 The specific goals of communication for healthcare professionals: 3 Effective conclusions of interactions and services: Negotiating closure
Section Two Achieving Effective Communication by Developing Awareness within the Healthcare Professional
Chapter 6 Awareness of and the need for reflective practice in healthcare communication
Chapter 7 Awareness of self to enhance healthcare communication
Chapter 8 Awareness of how personal assumptions affect healthcare communication
Chapter 9 Awareness of the whole ‘Person/s’ for healthcare communication
Chapter 10 Awareness of the effects of non-verbal communication for the healthcare professional
Chapter 11 Awareness of listening to facilitate Person/s-centred communication in healthcare
Chapter 12 Awareness of the effects of different environments upon healthcare communication
Section Three Managing the Realities of Communication as a Healthcare Professional
Chapter 13 Holistic Communication contributing to holistic healthcare
Chapter 14 Effective interpersonal communication within multidisciplinary teams
Chapter 15 Managing conflict when communicating as a healthcare professional
Chapter 16 Culturally responsive communication to accommodate cultural diversity in healthcare
Chapter 17 Communicating with Indigenous Peoples as a healthcare professional
Chapter 18 Misunderstandings and communication for the healthcare professional
Chapter 19 Ethical communication in healthcare
Chapter 20 Remote or long-distance healthcare communication: 1 The unseen healthcare professional
Chapter 21 Remote telecommunication or telehealth: 2 The seen, but not-in-the-room healthcare professional
Chapter 22 Documentation: ‘one-way’ professional healthcare communication
Chapter 23 Social media or ‘not present in person’ communication and the healthcare professional
Section Four Scenarios to Guide Communication: Opportunities for the Healthcare Professional to Practise Communicating Effectively with ‘the Person/s’
Chapter 24 Person/s experiencing strong negative emotions
Chapter 25 Person/s in particular stages of the lifespan
Chapter 26 Person/s fulfilling particular life roles
Chapter 27 Person/s experiencing particular conditions
Chapter 28 Person/s in particular contexts

Access to teacher/student resources is available to registered users with approved inspection copies or confirmed adoptions. To review this material, please request an inspection copy.

PowerPoint Slides Semester Planner Tutorial Activities Testbank Image Collection

Communication,

Editors: By Gjyn O'Toole, DipTEFL, DipOccThy, BA, MEdStud

Description

Key Features

About the author